For Members In:
• Wellcare Fidelis Assist (Plan 002)
• Wellcare Fidelis No Premium (Plan 004)
• Wellcare Fidelis Dual Plus (Plan 008)
(By clicking this link, you will leave the Fidelis Care website.)
Three ways to use your OTC benefit:
1) In store: You can pick up your OTC items at select OTC Health Solutions® enabled stores nationwide. To find your nearest location, go to https://www.cvs.com/otchs/fidelis.
2) Online: The fastest and easiest way to order 24/7 is to visit: https://www.cvs.com/otchs/fidelis.
Online orders must be submitted by 11:59 PM ET to be processed the same day.
3) By phone: Orders can be placed by calling 1-866-528-4679 (TTY: 711). You can speak to a live agent Monday to Friday, from 9 AM to 8 PM local time. You can also order 24/7 via our automated interactive voice response (IVR) system. Please have your member ID and order ready when placing your order by phone.