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HomeMembersHelpful ToolsHealth ResourcesHeart Disease

Heart Health Resources

Old and young people need to keep their heart healthy. Eating healthy, exercising regularly, and seeing your health care provider can help you keep your heart healthy. It is important to take care of your heart health by having positive lifestyle habits and working with your health care provider.


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Need more information?

To learn more about the help and programs available for you, or to opt-in, please call our Clinical Services at 1-800-247-1441, 8:30 AM - 5 PM, Monday - Friday.

To learn about appointing a health care agent in New York State, download the Health Care Proxy Form (PDF) from the New York State Department of Health. (By clicking this link, you will leave the Fidelis Care website.) 

Member Resources
Member Handbook Materials

Member Handbook

Member Handbook Insert - Dental Services

Member Handbook Insert - Important Updates Regarding Coronavirus COVID-19 

Member Handbook Insert - New York Independent Assessor - Initial Assessment Process

Member Handbook Insert – Non-Emergency Medical Transportation

Member Handbook Insert - Physical Therapy (PT), Occupational Therapy (OT), and Speech Therapy (ST)

Member Handbook Insert - Plan Transfers

Subscriber and Renewal Documents 

Annual Disenrollment Notice

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SSBCI (Special Supplemental Benefits for the Chronically Ill)

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Member Handbook Materials

Member Handbook

Member Handbook Insert - Dental Services

Member Handbook Insert - Important Updates Regarding Coronavirus COVID-19 

Member Handbook Insert - New York Independent Assessor - Initial Assessment Process

Member Handbook Insert – Non-Emergency Medical Transportation

Member Handbook Insert - Physical Therapy (PT), Occupational Therapy (OT), and Speech Therapy (ST)

Member Handbook Insert - Plan Transfers

Subscriber and Renewal Documents 

Annual Disenrollment Notice

Appeal and Informal Review Process

SSBCI (Special Supplemental Benefits for the Chronically Ill)
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Member Resources

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Important Information on Coverage Decisions

Important Information on Coverage Decisions

Each day, Fidelis Care's Utilization Management (UM) Department makes decisions on many health insurance claims. These decisions are based only on appropriateness of care and the existence of coverage. Fidelis Care does not reward providers or other individuals for issuing denials of coverage, and does not offer financial incentives to UM staff based on decisions that promote underutilization of services. Fidelis Care is committed to ensuring that members have the care and services they need.
Member Rights and Responsibilities

Member Rights and Responsibilities

As a Fidelis Care member, you have a right to participate with practitioners in making decisions about your health care. You also have the right to be treated with respect and with recognition of your dignity and your right to privacy.

General Statement of Member Rights and Responsibilities (PDF)

Patient Bill of Rights (PDF)

Your Health Information is Protected

Your Health Information is Protected

The Health Insurance Portability and Accountability Act (HIPAA) Privacy Rule provides national standards to protect individuals’ medical records and other personal health information. The Privacy Rule applies to all forms of your protected health information, whether electronic, written, or oral. 

To learn more about HIPAA and your privacy rights, visit the U.S. Department of Health and Human Services. By clicking this link, you will leave the Fidelis Care website.

Authorization to Use and Disclose Health Information (PDF)

Revocation of Authorization to Use and/or Disclose Health Information (PDF)

What is heart disease?

Heart disease describes conditions related to plaque building up in the walls of the arteries. Other conditions include arrhythmia (abnormal heart rhythms), congenital heart failure, and heart valve problems.


What is your risk?

Heart disease can happen to anyone, including children. You can be born with it, and a family history of heart disease may increase your risk.

Most heart disease develops over time due to poor habits such as smoking or eating an unhealthy diet. Having high cholesterol, high blood pressure, or diabetes also increases your risk of heart disease. Talk with your provider about ways to prevent or manage diabetes and control other risk factors.


What is a good resting heart rate?

A normal resting heart rate for adults ranges from 60 to 100 beats per minute (bpm). Remember, factors such as age, physical activity, and overall health can affect what is considered your normal resting heart rate.

Talk to your provider if you have concerns about your heart rate.


How does high blood pressure affect heart health?

The higher your blood pressure levels, the more risk you have for heart disease, heart attack, and stroke. Causes for high blood pressure include:
  • Diabetes
  • Being overweight or obese
  • Smoking
  • Not getting enough regular physical activity
  • Unhealthy diets, including high amounts of sodium and alcohol

    • Talk to your provider about how you can lower your blood pressure to help avoid heart disease and stroke.


    How can you lower your risk of heart disease?

    • Eat plenty of fruits, vegetables, whole grains, nuts, poultry, and fish; avoid having too much salt or sugar
    • Maintain a healthy weight

    • Exercise at least 150 minutes per week
    • Keep your blood pressure, cholesterol, and blood sugar at a healthy level
    • Don’t smoke or use any tobacco products
    • Follow your doctor’s recommendations


    Can heart disease be treated?

    Yes. Talk to your provider about how to safely reduce the risk of heart disease. You can also talk about setting goals for a healthier heart. Your provider may also prescribe medication.


    What are symptoms of a heart attack?

    A heart attack occurs when the flow of blood to the heart is severely reduced or blocked. Be aware of the following symptoms:

  • Fatigue
  • Cold sweat
  • Nausea
  • Chest pain
  • Dizziness
  • Shortness of breath
  • Pain in the jaw, neck, arms, shoulder, or back


    • Call 911 if you or someone you know is having a heart attack.


    What can cause Congestive Heart Failure?

    Congestive heart failure (CHF) is a chronic condition that makes it harder for your heart to pump blood and meet your body's needs. The following factors may increase your risk of CHF:
  • Diabetes
  • High cholesterol levels
  • High blood pressure
  • Poor diet
  • Not getting enough physical activity
  • Smoking and/or using tobacco
  • Being overweight or obese
  • Stress

    • Talk to your provider to learn more about CHF.


    What can cause heart arrhythmia?

    A heart arrhythmia is an irregular heartbeat. Factors that may cause arrhythmia include:

  • Blood sugar levels that are too low or too high
  • Caffeine, illegal drugs, and certain medications
  • Dehydration
  • Low levels of electrolytes, such as potassium, magnesium, or calcium
  • Physical activity
  • Strong emotional stress or anxiety
  • Vomiting or coughing


    • Your risk of arrhythmias may be higher if you:

  • Smoke
  • Use illegal drugs, such as cocaine or amphetamines
  • Drink alcohol more often and more than is recommended (no more than 2 drinks per day for men and 1 drink per day for women)
  • Take certain antibiotics and over-the-counter allergy and cold medicines

    • Talk to your provider about how to prevent arrhythmias.

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    Health Resources

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    NEWS RELEASE: The Strong Museum and Fidelis Care Partner for Fourth Year to Present the Fidelis Care Gallery
    5/28/2019 • Posted by Fidelis Care

    Rochester, NY (May 30, 2019) – The Strong National Museum of Play and Fidelis Care announced today they are teaming up for the fourth year to present the Fidelis Care Gallery, which will include 3 featured exhibits -- Doc McStuffins: The Exhibit was available through May 27th, Wild Kratts: Ocean Adventure! is set to open on June 8, and DC Super Heroes: Discover Your Superpowers will open on September 28. Fidelis Care will also sponsor The Strong Museum’s Frozen Friends weekend on December 14 and 15, and Beyond the Sea/- Pirate weekend scheduled for January 2020.   

    As the Exclusive Healthcare Partner of The Strong Museum, Fidelis Care will be on-site for a few days each month to help families find health resources and information, ask questions of Fidelis Care Representatives, and receive assistance when applying for enrollment. The partnership also includes content and social media sharing, and general advertising within and around the museum.

    “Fidelis Care’s mission is to provide children in New York with access to quality, affordable health coverage,” said Pam Hassen, Chief Member Engagement Officer. “Through our partnership with The Strong Museum, we’ve been able to reach hundreds of families, build awareness for the importance of health and wellness, and support the communities we serve.”

     “The Strong is pleased by Fidelis Care’s continued support and its commitment to the Fidelis Care Gallery, which houses a variety of exhibits each year,” said Steve Dubnik, the museum’s president and CEO. “Because of support from community-minded partners like Fidelis Care, The Strong is better able to serve its guests and share its important, play-based mission with people from near and far.”

    About The Strong National Museum of Play

    The Strong is a highly interactive, collections-based museum devoted to the history and exploration of play. It is one of the largest history museums in the United States and one of the leading museums serving families. The Strong houses the world’s largest and most comprehensive collection of historical materials related to play and is home to the International Center for the History of Electronic Games, the National Toy Hall of Fame, the World Video Game Hall of Fame, the Brian Sutton-Smith Library and Archives of Play, the Woodbury School, and the American Journal of Play. Together, these enable a multifaceted array of research, exhibition, and other interpretive and educational activities that serve a diverse audience of adults, families, children, students, teachers, scholars, collectors, and others around the globe.

    About Fidelis Care:
    Fidelis Care is a mission-driven health plan offering quality, affordable coverage for children and adults of all ages and at all stages of life. With more than 1.7 million members Statewide, Fidelis Care believes that all New Yorkers should have access to affordable, quality health insurance. For more information, call Fidelis Care at 1-888-FIDELIS (1-888-343-3547) or visit fideliscare.org.

    Follow us on Twitter at @fideliscare and on Facebook at facebook.com/fideliscare.