Renew Your Health Insurance

Fidelis Care wants members to know that automatic renewal of your health insurance has ended with the lifting of the COVID-19 public health emergency. If you are a Fidelis Care Medicaid, Essential Plan, or Child Health Plus member, You MUST RENEW your health insurance to keep your coverage without interruption.  

When do you need to renew your coverage?

You typically have to renew by the 15th of the month before your current coverage ends. If you have a Fidelis Care Member Portal account, you can also find your renewal deadline there. 

Your coverage will need to be renewed through NY State of Health, The Official Health Plan Marketplace. Both NYSOH and Fidelis Care will provide renewal information by mail or email. Once you receive the notices, you will only have a limited time to renew before your current coverage ends.

What do you need to renew?

To renew your coverage, you will need the following information:

  • Your mailing address 
  • Total household income 
  • Information about your New York State of Health Insurance Program (NYSHIP) account, if you are already enrolled in that program 
  • Information about your health insurance eligibility from a job, or information about health insurance premiums you're already paying 
  • Any other health insurance you carry 
  • Everyone who lives in your household, and any changes in household size 
  • Changes in full-time student status (if applicable) 
  • Changes in immigration status 
  • How you plan to file your taxes


There are four different ways to renew your coverage:

By phone with Fidelis Care

Call 1-866-435-9521; TTY: 711

Monday-Friday, 8:30 AM to 6 PM

By phone - NY State of Health

Call 1-855-355-5777;
TTY: 1-800-662-1220

Online - NY State of Health

Appointment with Fidelis Care

Schedule an appointment for a Fidelis Care Representative to call or meet you in person. 

If your renewal deadline is in the next 3 days, call Fidelis Care at 1-866-435-9521; TTY: 711 or NYSOH at 1-855-355-5777 for immediate assistance.


Fidelis Care at Home (MLTC) Renewal Process

You must renew the Medicaid portion of your coverage once per year. Before it's time to renew, you will receive a notice in the mail that will tell you everything you need to know about renewing your coverage. 

If you haven't received a notice, or you have questions:

Medicare and Dual Advantage Renewal Process

Visit our Medicare and Dual Advantage Renewal page for more information. 

Visit Us

Visit one of our community offices or StreetSide RVs for help renewing.